Our client, a leading and world-renowned US Law Firm is seeking a 1st Line Support Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office.
Due to an exciting phase of growth our client is looking to add a 1st Line Support Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business.
This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm.
Key Responsibilities:
* Provide a high-level of support for iPhones and iPads
* Meeting room setup including hybrid meetings using both Teams and Zoom
* Log and manage support calls
* Be proactive in resolving technical faults, escalating where necessary
* Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff
* Ensure service levels are maintained, prioritizing tasks where necessary
Key Experience:
* A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users
* Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages
* Experience in providing iOS and Android support
* Excellent communicator, confident liaising with colleagues all levels
* Confident working both independently and as part of the wider team
This is an excellent opportunity for a 1st Line Support Engineer to join a thriving US Law Firm who are leaders within their field.
You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work.
CVs are being reviewed, so please apply now for immediate consideration
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