Completion of end to end forwarding activities as the individual role requires
* Dealing with Air Freight Exports
* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
* Work closely with internal and external customers
* Focus on customer service
* Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
* Month end department compliance
* Raising Customs Documentation
* Cost control
* Assist senior forwarders, Supervisor and line manager where required
* Ensure all reports including internal and customer specific are completed within the deadline
* Resolve queries from customers and suppliers
* Ensure Best Practice models are adopted
* Work closely with the Operations manager for Internal and external rates reviews.
* Remain in contact with customers and suppliers to maintain relationships
* To take part in customer reviews when required to build up visibility and relationships with customers.
* Assist sales and management with customer development
Experience/Skills Required:
· Thorough understanding of customer needs
· Knowledge and experience in of the international transportation and logistics industry, in export Air Sea Road operations.
· A knowledge and understanding of financials and impact on business
· A Good knowledge of IT systems and processes used in the transport sector
· Fluent in English, local language and any other languages required for smooth operation of business
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