Business Systems Analyst, Salesforce

Contract Full Time

London Jobs Board

Business Systems Analyst, Salesforce

* 100% remote (ish)

* Travel to offices on the odd occasion, London, Glasgow, Darlington

* Immediate start

* 6 month contract with possible extension,

* day rates negotiable

The role:


BSA will gather and analyse system requirements/stories and design solutions for a range of internal ICT services and products, support live system(s) involving defect analysis, prioritisation and solution design.


The BSA will also represent software delivery to stakeholders and stakeholder interests within software delivery along with collaborating on solution design within and between multidisciplinary technical teams

What we are looking for :
• Understanding user needs, priorities and the value which can be delivered by the product
• Undertaking structured analysis and discussion with users, the Product Owner and other stakeholders to elicit functional and non-functional requirements and/or user stories
• Validating requirements, solutions and assumptions with relevant stakeholders and building consensus around the best way forward
• Producing necessary documentation as required in line with Customer standards
• Reporting and escalating progress, risks and issues effectively in line with agreed team process
• Contribute towards solution design, ensuring solutions are value driven, usable and appropriate taking into account the potential benefits and constraints
• Working with UX designers as required to ensure that usability and accessibility are considered in solution design Collaboration
• Working with the team to break requirements into appropriately sized user stories
• Collaborating with developers, testers and others within the team as required as part of story kick-offs, mid-story demos, handovers, desk demos and so on
• Working with users and the Product Owner to understand the business value associated with each story such that this can be communicated to the team to allow better decision making
• Working with the team to ensure appropriate levels of detail (including acceptance criteria) exists and is documented for all stories at each stage of the process
• Providing input into estimating sessions to allow the team to understand requirements and validate assumptions such that stories can be sized
• Working with the team to contribute to impact assessments, change requests and providing high level estimates where needed
• Working with the Product Owner, Delivery Manager and other team members to manage the story backlog including prioritisation and understanding the minimum viable product for each solution (and where appropriate minimum testable, usable and lovable products)
• Working with the team to analyse issues, understand root cause and agreeing solutions
• Working with other teams to identify and manage functional impacts and dependencies Continuous Improvement
• Contributing to continuous improvement within the team – identifying areas for improvement and working with the team to make the necessary changes
• Full participation in all Agile ceremonies (stand up, planning, estimating, retrospectives), including facilitation as appropriate
• Keeping up to date with emerging technologies and techniques in area of expertise
• Contribute to technical community initiatives

Knowledge, Skills and Experience:
• A degree or other higher education qualification in a numerate discipline and/or equivalent experience within a commercial IT environment
• Experience working as a business & systems analyst (or equivalent role) in a commercial IT environment,
• Experience of the full product lifecycle
• Flexible approach to meeting the demands of the service
• Familiarity with digital and web service solutions
• Excellent communication skills with the experience working at all levels of an organisation
• Ability to rationalise complex information and make it understandable to a range of stakeholders – the ability to explain technology to the business and the business to technologists
• Demonstrable persuasion and influencing skills
• Excellent workshop, meeting, facilitation, communication and presentations skills
• Experience in defect analysis in support of live systems
• Experience working with Agile methodologies (e.g. Scrum, Kanban or DSDM)
• Experience of process modelling and systems design tools
• ISEB certification in Analysis or other relevant profession qualification
• Awareness of Open Source and cloud technologies – SQL experience (ideally Oracle)

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