Customer Services

Client Services Executive – Retentions

Full Time Permanent

London Jobs Board

An exciting opportunity for a customer focused Retention and Renewals Executive to join a tech focused, innovative and forward-thinking global membership organisation based in City of London. This is a permanent, paying £24,000-£28,000 pro rata, and working within a dynamic and collaborative team and with a great company culture.

Working within the member experience team, you will play an integral role in supporting the renewals and retentions process by contacting members that have not renewed their licences by telephone (and email) to understand reasons for not renewing.

The suitable applicant will display high resilience and proactivity as well as have experience in working in a member/customer/account management environment for a minimum of 2 years.

Key responsibilities:

Contact members that have not renewed by telephone (and email) to understand reasons for not renewing
Promote my client's membership and the retention of potential leavers through member education and investigation of the use of their standards
Develop an understanding of our members businesses, processes and use of my client's solutions
Contact resigned members who are continuing to list on licences to recover membership fees
Assist with processing member payments
Ensure a high level of data accuracy for account information by updating member details when required
Ensure fantastic quality personal and team service to anyone you contact
Accept the limits of your knowledge and pass members over to other staff where necessary
Provide accurate insight and statistics for inclusion in reports, and/or produce reports that improve company awareness of current events and opportunities
CRM management
Develop and maintain a detailed understanding of the CRM system and the company's website
Service Administration – process subscription renewals and resignation applications

Ideal Qualifications / Experiences:

Account Management / Customer relationship management
Retentions experience
Experience of providing fantastic customer service
Exceptionally good relationship building experience
Exceptional phone manner and written communication skills
Solutions orientated
Enthusiasm, commitment and high motivation built in as standard

The company has excellent benefits, rewards and highly values every employee!

If you are interested in further Office Support jobs please feel free to browse the Tate website (url removed)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

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