Customer Services

Contract Administrator

Full Time Permanent

London Jobs Board

Contract Administrator
Location: Cheam
Salary: GBP18.5 to 21k per annum
Job type: Full-time, Permanent
Our client is looking for a well-establish and reliable candidate to join their growing team.
Must have excellent communication skills, telephone manner and previous administration experience ideally within the social housing sector.
Key responsibilities of the Contracts Administrator:
· Approval and rejection of Landlord Gas Safety Certificates (LGSRs)
· Providing quotations for chargeable/out of scope works (client interface)
· Monitoring SABRE action lists;
o Invoicing
o Cost control (job escalation)
o Boiler renewals
o WIP
o Overdues
o PD logs
· Key performance indicators (KPIs)
· Monitor contract compliance
· Diary management of field technicians
· Maintain direct client line and taking suitable, timely action to resolve client queries via phone and email
· Attend client meetings when required
· Raising/completion of jobs
· Identifying chargeable works
· Operation of client portals
· Monitor external auditor reports (PCM/GCS etc.)
Benefits of the Contract Administrator:
· Enviable reputation for high staff retention rates
· Role specific training and development
· Equal opportunities employer, with a culture to promote from within
· Mental Health awareness and resources
· We provide fruit each day and promote cycle schemes to encourage healthier lifestyles
· Yearly annual leave increase after 5 years of service
· Open door policy
· London Living Wage employer
· Members of the 5% club
If you feel like you meet the above criteria for the Contracts Manager role, then please apply now

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