Customer Services

Customer Service – Call Centre Agent

Full Time Permanent

London Jobs Board

Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area. This is a permanent Call Centre – customer service job opportunity to start ASAP.

*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates must have their own form of transport. There is parking onsite at the offices. ***

Salary: £18,000 per annum

Hours: 35 hour working week – Monday to Friday. Shifts are on a shift rota basis such as; 12pm-8pm / 8am-4pm / 9am-5pm.

Other duties and responsibilities will include:

– Answer inbound calls
– Handle customer, tenant and client queries
– Respond to emails
– Record all activity from inbound phone calls and emails within the in-house system
– Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names
– Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post
– Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management team

Skills and experience required for the call centre role:

– Proven customer service and admin experience. Ideally have experience of working in a call centre / contact centre environment
– Ideally have experience of dealing with high volume inbound calls
– Excellent communication skills both verbally and written
– Ability to work to deadlines and targets

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone

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