Customer Services

Customer Service Manager – Home based

Part Time

London Jobs Board

Are you looking for a home based / part-time role?

18 to 30 hours a week suit you?

Have experience in a customer service / community support role?

Describe yourself as a creative person with a love of the arts?

This is currently a part time role. We are looking for a new Community Support Manager to work between 18 and 30 hours per week spread over five days a week. Although how these hours are spread across the week is somewhat flexible, we'd like you to be available to work some hours every day Monday-Friday, with occasional swaps to weekends during launch periods. You can be based anywhere in the UK as the work is remote/from home.

Hourly rate: £15

Our client is a small family subscription business and we need someone who is willing to take on a fairly wide-ranging role. We would like someone who is willing to learn and stretch themselves to build to a role encompassing the following duties:

Support

Manage a small support team across all community email inboxes
Spend some time responding to email enquiries yourself and dealing with particularly challenging issues that other members of the team need help with
Oversee all support communications to ensure consistency of tone
Act with initiative to solve subscriber technical issues.We would also like you to lead on the following upcoming projects and similar ones:

The transition to new customer service software (potentially Zendesk or similar, depending on where your experience lies) to enhance team efficiency and community member experience
The implementation of updated customer service systems within the new software
An audit and overhaul of current FAQ templates to ensure accuracy of information and consistency in tone of voiceDon't be put off if you don't have all the following credentials.

Experience in some of the following would be useful, but more important is an aptitude and willingness to learn.

Experience working in customer service or marketing
Some knowledge or experience of online communities, digital marketing and tech
Experience in working with various software including, but not limited to:
Samcart
Paypal
Stripe
Hiver
Zendesk
Coschedule
G-Suite
Intercom
An up-to-date knowledge and familiarity with the various facets of social media platforms, including Facebook, Instagram, Twitter and Pinterest
A love or interest in the arts

To apply for the role, please send your CV and full salary details, quoting ref RCPR2, preferably by email to Richard Clegg at Expion.

All CVs will be replied to

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