Media

Customer Success Manager

Full Time Permanent

London Jobs Board

Customer Success Manager, Account Manager, Adtech, Martech, Digital Advertising Technology, Central London

Customer Success Manager / Account Manager required to work for a fast-growing Digital Advertising Technology company based in Central London.

You would be a vital member of the Customer Success team, working in partnership with team members to ensure that everything is spot on and delivered on time! We basically need someone with a great personality and character to join this business as a Customer Success Manager / Account Manager to assist with retention and growth – it is NOT a sales role but there is a responsibility to retain as many customers as possible.

Read on for more details…

Ideal requirements / wish list:

* 1+ years Account Management / Customer Success experience

* Foundational knowledge of the digital marketing industry

* An understanding of the agency/digital/IT/martech/adtech commercial environment

* Be a proactive self-starter who is motivated to seek answers, generate ideas and develop new skills within the Digital world

* A problem solver, always wanting to do things more effectively and efficiently

* Excellent organisational and communication skills

* Cross-functional capabilities – ability to work with all teams: Sales, Customer Success, marketing, product and development

* Energy and motivation to enjoy a fast-paced environment

* An outstanding can-do attitude

* Microsoft Excel and Office Suite

* Keen to learn, eager to soak up all training offered to you within our business

Additional ‘nice to have’ list:

* Degree in Marketing (or similar within Digital)

* Experience working with or at a media agency or similar role

* An ability to work to deadlines and KPI’s

* Experience with CPG clients

* Proficiency in Analytics and performance reporting

* Knowledge of project management and systems including JIRA

This is a great opportunity and salary is dependent upon experience. Apply now for more details

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