Customer Services

Danish speaking Customer Service Agent

Full Time Temporary

London Jobs Board

Danish speaking Customer Service Agent
Shift pattern:  Monday – Sunday, 7am – 4pm
 
We are looking for individuals who are fluent in Danish to manage inbound calls and emails from customers providing a high level of service at all times.  This is a 100% remote position that requires you to have access to broadband and IT kit will be provided by the client.
 
Customer Service Agent responsibilities:

Managing a high volume of inbound calls and emails on behalf of the client
Make relevant outbound calls if required
Assist customers with their queries in a timely manner
Follow the company’s escalation process at all times
Provide support on multiple campaigns in line with work demand
Take full account of tasks, drive your own performance with a good sense of urgency 
What we require from you:

Fluent in Danish (written and verbal) is a must
Previous customer service experience
Strong MS Office skills (Excel is essential)
Good attention to detail
Flexible approach to working hours

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