Customer Services

Employee Communications Consultant – Financial Services

Full Time Permanent

London Jobs Board

Job Title: Employee Communications Consultant

Location: Flexible (London or working from home)

Salary: Competitive

Job Type: Full Time, Permanent

Punter Southall Aspire is a major investment and savings business that blends a strong customer focused heritage with a modern technology-led outlook with almost £4 billion of assets under advice, 200,000 scheme members and 13 offices across the UK. We work with employers, trustees and private clients through their regional UK offices to design and manage solutions that meet clients' unique needs.

The Department:

Our Employee Communications Team is responsible for:

Implementing bespoke internal communication strategies for our clients (both corporate and Trustee); typically covering pensions, retirement, financial wellbeing and/or employee benefits
Developing new communication products and consulting services to take to market, such as Aspire to Retire (our pre-and-at retirement education, guidance and advice experience) and other templated solutions like learning modules, email campaigns and guidesRole Overview:

The primary purpose of this role is to deliver our Aspire to Retire proposition – a newly developed pre-and-at retirement communications proposition. Our mission statement for Aspire to Retire is quite simple: 'To ensure employees leave the workplace when they want, how they want, and enjoy fulfilled lives in retirement, free from financial stress.', and its success is an integral part of our 2021 growth strategy.

The Aspire to Retire proposition has a multi-channel communications experience including nudge marketing, an array of digital and other key communication channels. In this role, you will be responsible for:

Onboarding clients
Delivering quarterly email campaigns
Developing topical news briefings
Maintaining and developing the Resource Centre (website) and other digital channels
Reporting user engagement
Developing bespoke client materials (guides, welcome packs, webinar engagement campaigns etc.)
Proactively improving the overall communications strategy in response to user engagement and market trends
And much more!Key responsibilities & accountabilities:

Consulting with prospects/clients on their internal communication needs, and then delivering effective communication strategies
Generating new business through prospects and our consultants' bank of clients; putting together proposal and attending new business meetings / pitches
Implementing client communication projects; working with our associates, technical experts, compliance team and freelance writers / designers to deliver them
Developing strong relationships with our consultants (and their clients) across the UK; becoming one of their trusted 'go to' communications consultants
Being an active participant of our Employee Benefits 'communications group' who are focused on delivering 'business as usual' communications such as member guides, legislative updates and presentations
Developing and pushing forward our overall communications proposition (for example, responding to new market needs or identifying new opportunities), developing consulting collateral and keeping consultants up-to-date
When needed, developing new templated communication solutions in-line with consultant and market needs
Invoicing and keeping client records up-to-date
At times, the job holder may have to undertake other activities of a similar natureSkills, abilities & personal qualities:

For this role you will be passionate about Communications and Engagement, and ideally have:

Experience in delivering complex, multi-channel communication projects
Experience in pensions, pre-and-at retirement communications
Expertise in digital channels including website design and email delivery (we use Hubspot for our website, email delivery and engagement analysis)
The ability to build relationships and influence stakeholders
Consulting, strategy and client management skills
Strong writing and project management skills
A commercial and business awareness
Experience in Financial Wellbeing and Employee Benefits (preferred)Please click on the APPLY button to be directed to the company's recruitment page.

Candidates with experience of: Communications Manager, Client Engagement Officer, Marketing and Communications Officer, Marketing Manager, Relationship Manager, Customer Engagement Manager may also be considered for this role

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