Head of Global Customer Success

Full Time Permanent

London Jobs Board

Head of Global Customer Success – Safety Solutions Manufacturer

Salary: up to £75,000 basic salary DOE + laptop + phone + pension + 25 days holiday

Award winning & innovative personal protective solution
Growth role to add real value to customer journey
Working with Operations, Sales, Finance and Manufacturing teams internally
Ambitious growth plans
Autonomous leadership roleThe Role: As the Head of Global Customer Success you will be responsible for delivering the best possible experience to the end user through the implementation of new processes, financially viable service solutions, and by nurturing the client facing members of the business to deliver market leading customer service. You will be based in Central London, with flexible home working available, and you will have five direct reports. A big part of this leadership position is working with the other internal stakeholders to bring the business together and aligned in its message to the customer. You will also be working with external stakeholders to gather data and experiences in order to drive, and implement, new processes which enhance the company offering.

The Company: Our client are a very exciting and up and coming organisation who have their mission to change the way construction & industrial workers operate in hazardous environments. People are at the heart of everything they do and they are looking for like minded individuals who want to impact the world in a real way whilst earning well at the same time. They have recently received further backing to grow the business and have an extremely ambitious 2021 planned. This is a superb opportunity for a Customer Services or Account Management team manager to make their mark in the organisation long-term.

We are looking for individuals who meet the following criteria:

Have a background in people management in a Customer Service and/or Client Account Management environment
Are able to communicate from all levels: operatives on site through to board level
Are consultative in nature and always put the clients needs first
Have passion & drive to effect market change
Commercially aware and have implemented positive change in previous roles
Experience dealing with the construction industry would be hugely advantageous

Candidate Location: London

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