Junior Desktop Support Engineer

Full Time Permanent

London Jobs Board

Junior Desktop Support Engineer (Desktop, Support, Active Directory, AD, AV, Audio Visual, Junior, Citrix, VPN, MS Office, Server) – Permanent – City of London

Charles Simon Associates are currently looking for a Junior Desktop Support Engineer on a permanent basis for our prestigious client based in the City of London.

Location: City of London

Salary: £25,000 – £30,000 per annum

Skills/Requirements for the Junior Desktop Support Engineer:

Previous IT experience within a similar role

Exposure to Active Directory

Audio Visual experience either professionally or commercially

Strong VPN skills

Previous experience of working and supporting MS Office products

Basic networking administration skills

ITIL Certificate is highly desirable

Windows Server

Start date is ASAP for the Junior Desktop Support Engineer

* The Junior Desktop Support Engineer will be responsible for:

* Providing hands on support to colleagues who are experiencing desktop, operating system, application, telephony, and connectivity issues

* Engaging colleagues in a consultative capacity, taking a thoughtful and customer service oriented approach, focusing on the root cause of the issue, to provide solutions and desired outcomes.

* Performing hardware diagnostics and execute or coordinate repairs in a timely fashion

* Providing 2nd level support for all incident escalations from 1st level support.

* Planning, scheduling, and executing computer equipment installations, imaging, upgrades, and replacement projects.

* Effectively translating colleague requests, business needs, and technical specifications into formal written Standard Operating Procedure documentation.

* Completing thorough documentation of incidents and requests in service management tracking system, to ensure proper tracking of status, root cause resolution, and/or correct application of workarounds, etc..

* Physical IT asset inventory and asset management associated with multiple offices

* Coordinating audio/visual (AV) operations, including schedule, connect, and coordinate external video conferences with outside parties and conference room coordinators.

Please send an up-to-date copy of your CV to be considered for the Junior Desktop Support Engineer

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