IT

Key Event Management (ITIL) SME / Service Delivery

Full Time Permanent

London Jobs Board

Key Event Management (ITIL) SME / Service Delivery
Global Consultancy
London, UK
Salary: £40 – 55k depending on experience, plus benefits package

As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of a Key Event Management (ITIL) SME. You will be accountable for the success delivery of temporary planned Key Events and Unplanned Key Events in London City. You will also participate in planning, operation and post event activities as required to ensure the successful delivery of End User services during the event, and action as the primary focal point for the client and manage escalations.

RESPONSIBILITIES INCLUDE:
*Distribute and recover End User devices to support Key Events in accordance with the Service Request process to an agreed timetable in respect of that event
*Participate in planning, operation and post event activities as required to ensure the successful delivery of End User services during the event
*Determine levels of End User Device stock required to support planned and unplanned Key Events
*Store and maintain on Supplier premises End User Devices for Key Events and make available for use as requested by the Authority

KEY SKILLS INCLUDE
*Good technical knowledge across technology towers
*Delivery Management
*Strong customer communication skills
*ITIL v3 Foundation
* ServiceNow exposure
*Experience of working in marge outsource service environments
*Ability to manage the delivery of services, solutions and operations.
Role may suit: ITIL Event Management Consultant, Service Management Consultant, Service Request Analyst, ITIL Event Management SME, Problem Management, Incident Management (ITSM) Analyst

We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 18th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed)). We never send your CV without your email authorisation.

Deerfoot is acting as an Employment Business in relation to this vacancy

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