London Jobs Board
New Opportunity for an Repairs Planner
Here you will be expected to plan and schedule appointments / programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always. To monitor and take appropriate action in real time to prevent service failure to by rearranging appointment with residents based on continually re-prioritising the trade staff work, based on housing policy and legislative requirements. To manage the customer feedback and instigate remedial action for poor service delivery, close liaison with the resident and service user. Deal with inbound calls for chaser repairs and dealing with initial expressions of dissatisfaction seeking to refer and support the resident through the rapid response team to reduce complaints escalations.
Experience of using work scheduling/planning systems ICT or manual.
Customer service skill relating to defusing service failure conflicts.
High level of knowledge relating to repairs tasks and the time to be allocated for individual elements. and the
interdependencey between various trade.
Skilled in the use of various contracts arrangements including schedule of rates time and materials and lump sums and
standard minute values.
Ability to plan, prioritise and organise workload to meet required deadlines.
Ability to respond to the needs of customers politely and efficiently, and to deal with issues calmly and objectively.
Understanding of relevant legislation and codes of practice including H&S, Building Regulations, Fire Regulations, etc.
Understanding of issues around the delivery of maintenance and refurbishment contracts in an urban environment.
For further information please contact Kate on (phone number removed) or email
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