Customer Services

SPANISH Customer Service Representative

Contract Full Time

London Jobs Board

My Client, a Fintech firm, based in the City normally but currently working remotely

You would help them deliver great customer service to the communities they serve and make sure they are reassured and assisted when they need them the most.

You would work shifts and weekend and late hours coverage will be regularly needed.

You will be the face of the Company and you will:

Assist customers by taking phone calls, answering emails and replying to incoming chats
Know the product inside out to educate and inform the customers
Resolve customer inquiries and escalate issues, as needed
Suggest improvements to the processes, policies, and documentation to meet customer needs
Native Spanish , fluent English
A minimum of one year experience in a call centre
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Preference for interacting with people all day in a high-paced environment
Excitement about working on a small team and helping shape its culture as we grow
Passion for work with a significant impact on the world
Experience in the payment space
Spent time living/working in Africa or Asia
Additional languages – French, Italian, German or Wolof are just a few examples
BENEFITS
£27,000 – £29,000
25 days, public holidays
Employer pension contributions
Regular team events
Professional development opportunities (e.g. language lessons, trainings, etc.)
Taptap equipment (laptop, accessories)
Work from home desk stipend
Private health insurance
Behavioural health benefitsPlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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