Supporter Relations Senior Officer: Supporter Care

Full Time Permanent

London Jobs Board

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

If you have experience in managing a busy Supporter Care team, delivering an engaging customer service, you can help us meet our goal of delivering an excellent supporter experience, every time.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

* Excellent team management skills

* Experience of working in a fast paced, customer service team

* Experience of highlighting and improving customer service processes

* Experience of training and developing individuals and teams

Please view the attached job description for the full list of duties and responsibilities.

The closing date for applications is 23:59 Wednesday 13th June

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